1) DEFINITIONS

• ​“Academic Year” refers to the period from approximately September to June, which is divided into two (2) Semesters, as published in the School Calendar.
• “Semester” refers to either Semester 1 (September–December) or Semester 2 (January–June).
• “Billing Date” refers to the date specified on the invoice issued by the School for fees payable.
• “Due Date” refers to the date by which payment must be received by the School.
• “Sufficient Firm Notice” refers to a written notice of withdrawal that satisfies all requirements set out in Fees & Payments below, including the specified Withdrawal Date, and which is submitted at least one (1) calendar month prior to the commencement of the relevant Semester.
•  “Business Day” refers to any day other than a Saturday, Sunday, or Malaysian public holiday on which banks in Kuala Lumpur are open for business.
• “Parent” refers to the parent(s) and/or legal guardian(s) who sign this Agreement and who shall, where more than one person signs, be jointly and severally liable under this Agreement.
• “Student” refers to the child whose enrolment is the subject of this Agreement.
• “Written Notice” refers to a notice submitted by email to the School’s designated email address or delivered by hand with a signed acknowledgement of receipt.
• “SEN” refers to Special Educational Needs, encompassing any physical, cognitive, or behavioral requirements that necessitate specialized learning support.

2) FEES & PAYMENT

• Upon the offer and acceptance of a place at the School, the Parent shall pay the applicable Semester fees in full. School fees are charged on an annual basis but shall be invoiced and payable on a semester basis. All Semester fees shall be paid in advance and received by the School prior to the commencement of the relevant Semester. For the purposes of this Agreement, the semester billing periods shall be as follows: Semester 1 shall run from September to December, and Semester 2 shall run from January to June.
• Sibling discounts shall apply only to siblings who are not recipients of any scholarship. Eligible Parents shall receive sibling discounts on tuition fees in accordance with the following rates:
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Description	Rate
2nd Child	5%
3rd Child	10%
4th Child and more	15%

• All payments must be made within 14 days from the billing date.
• An Early Payment discount of four percent (4%) on the annual tuition fees shall be granted where the total annual fees are paid in full and received by the School on or before 1 September of the relevant Academic Year.
• The Parent/Guardian undertakes to pay, or arrange payment of all Fees by the due date. If the parent/guardian fails to pay any payment due and payable, the student may be excluded from the School at any time the School deems appropriate. The School also reserves the right to withhold all examination results, certificates and school records of the child, including restricting parent and/or student access to the school’s information systems.
• School fees are normally reviewed on an annual basis, and the fees indicated on the current fee schedule may not be the fees applicable for subsequent years. The School reserves the right to revise fees payable and will be published in the school website.
• The base Semester tuition fees do not cover costs for variable, discretionary, or consumable items required or opted for during the Academic Year. The Parent/Guardian acknowledges that separate, additional fees shall apply for items and services including, but not limited to, textbooks, school uniforms, technology fees, laboratory fees, and course-specific materials. Furthermore, while standard Co-Curricular Activities (CCAs) may be incorporated into the regular curriculum, certain specialized, externally provided, or premium CCAs will incur additional charges above the base tuition fee. All variable and additional fees will be invoiced separately and are payable in full by the Due Date specified on the respective invoice.

3) WITHDRAWAL FROM THE SCHOOL

• A Parent/Guardian may withdraw the Student from the School by submitting a duly completed Withdrawal Form to the Student Affairs Coordinator together with a minimum of one (1) full calendar month’s Written Notice prior to the commencement of the Semester from which the Student is to be withdrawn. The Written Notice must clearly specify the intended Withdrawal Date.For the avoidance of doubt, the following shall constitute insufficient notice:

  • notice received less than one (1) full calendar month prior to the commencement of the relevant Semester;
  • withdrawal of the Student from the School prior to the submission of Written Notice; or
  • failure to specify the intended Withdrawal Date in the Written Notice.
• In the event that insufficient notice is provided, the Parent/Guardian acknowledges and agrees that the Semester fees for the relevant Semester shall remain due and payable in full. The Parent/Guardian further agrees that such payment constitutes a reasonable pre-estimate of the administrative, operational, and financial loss likely to be suffered by the School and does not constitute a penalty.
• Where a Student has been withdrawn from the School and subsequently applies for re-admission, the Student’s application shall be subject to the availability of a place and the School’s prevailing admissions requirements and procedures. A registration fee shall be payable upon re-admission, and all tuition fees and other applicable fees must be paid in full prior to the Student’s return to the School.
• At the time of withdrawal, the Student must be enrolled as an active registered student of the School. Any absence of thirty (30) consecutive days or more without prior Written Notice to the School may, at the School’s sole discretion, be deemed to constitute withdrawal of the Student from the School, in which case Section 3 shall apply.

4) SCHOOL INITIATED TERMINATION

• The School reserves the right to suspend or terminate a Student’s enrolment, subject to the procedures set out in the IMAS Student Handbook, on any of the following grounds:

  • any serious or repeated breach of the IMAS Student Handbook or any School rules, regulations, policies, or procedures;

  • non-payment of any Fees or other sums due to the School for a period exceeding sixty (60) days following a formal written demand for payment;

  • any conduct or behaviour by the Parent/Guardian or the Student which, in the reasonable opinion of the School, is materially harmful, disruptive, or detrimental to the welfare, safety, reputation, or interests of the School community, its staff, or other students;

  • the provision of false, inaccurate, misleading, or fraudulent information in any enrolment application, supporting document, or communication with the School; or

  • failure by an international student to maintain a valid Student Pass, visa, or any other immigration approval required under Malaysian law.

• In the event that the Student’s enrolment is terminated by the School pursuant to Section 4 no refund of any Fees paid or payable shall be made, unless otherwise determined by the School at its sole discretion or required by applicable law.

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5) REFUNDS

• Subject to the provision of Sufficient Firm Notice in accordance with Section 2, a Parent/Guardian shall be eligible for a pro-rated refund of the applicable Semester tuition fees, calculated from the date on which the School receives the Written Notice of withdrawal. Any such refund shall be subject to the deduction of a withdrawal processing fee of Ringgit Malaysia Five Hundred (RM500.00). No refund shall be payable where Sufficient Firm Notice is not provided.

• No refund, rebate, waiver, or reduction of Fees shall be granted in the event that the Student is absent from the School due to illness, injury, vacation, suspension, or any other personal circumstance.
• No refund or exchange shall be provided for books, uniforms, or related items once such items have been collected from the School store or otherwise received by the Parent/Guardian or Student.
• Registration fees, technology fees, course material fees, laboratory fees, and any other administrative or resource-specific fees are strictly non-refundable.
• Any refund approved by the School shall be processed within thirty (30) Business Days from the date of approval and shall, where reasonably practicable, be refunded using the same payment method originally used by the Parent/Guardian.
• The School reserves the right to amend or revise this refund policy from time to time in accordance with Section 20 of this Agreement.

6) PAYMENT CHANNEL

• All monies due to the School may be paid via cash, credit/debit card, online student portal, bank transfer, or crossed cheque/bank draft made payable to Alnoor Education Sdn. Bhd. For electronic and bank transfers, the Parent/Guardian must use the banking details specified on the current invoice or the parental portal, and subsequently submit proof of transfer to the Finance Department via the portal, email, or by hand.

• All bank charges, transfer fees, intermediary bank charges, and any other related payment costs shall be borne solely by the Parent/Guardian. Where payment is made in a foreign currency, the Parent/Guardian shall ensure that the amount received by the School is sufficient to satisfy the full amount invoiced after accounting for any foreign exchange fluctuations, conversion losses, or bank deductions. The School shall not be responsible for any payment shortfall arising from currency conversion or banking charges.

7) SCHOOL RULES

• It shall be a condition of the Student’s continued enrolment at the School that the Student complies with all School rules, regulations, policies, and procedures as set out in the IMAS Student Handbook, as may be amended or updated by the School from time to time.

• The School Rules include examples of conduct that may result in disciplinary action, including temporary suspension or permanent exclusion from the School. A copy of the current IMAS Student Handbook shall be made available to the Parent/Guardian at the time of enrolment and through the School Portal.

• The School reserves the right to amend, revise, or update the IMAS Student Handbook from time to time, and the most current version published on the School Portal or official School website shall prevail and be binding on the Parent/Guardian and the Student.

8) DIGITAL LEARNING

• The Parent/Guardian acknowledges and agrees that the purchase of the School-approved Chromebook directly through the School is mandatory for the Student. The prescribed Chromebook has been specifically selected to ensure full compatibility with the School’s digital learning ecosystem, educational platforms, security requirements, and technical support standards

• The School reserves the right to manage the Student’s Chromebook, including security settings and restrictions, in accordance with the School’s Digital Learning & Acceptable Use Policy.

• 8.3 The School will provide the Student with a Google Workspace for Education account to access Core Services for educational purposes. The Parent/Guardian consents to the School creating and maintaining such an account for the Student, and to Google collecting and using information about the Student solely for the purposes described in Google's Workspace for Education Privacy Notice, available at https://workspace.google.com/terms/education_privacy.html.

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9) PHOTOGRAPHS & MEDIA

• The School may include photographs or images of Students in the School's promotional materials such as the prospectus, website, and official social media channels. The School will not display a Student's name alongside a photograph without Parental permission. Parents who do not wish their Child's photograph or image to appear in any School promotional material must notify the Head of School in writing within seven (7) days of signing this agreement.

10) TRANSPORT

• Students may be transported by School staff or by a transportation company engaged by the School to and from the School or to planned field trips as published in the School calendar. The School shall not be liable for any delay, loss, or injury arising from transport services provided by third-party contractors, save where caused by the School's own negligence.

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11) EMERGENCY MEDICAL TREATMENT

• The Parent/Guardian authorises the School to consent, on the Parent's behalf, to the Student receiving emergency medical treatment where this is certified by a qualified medical professional as necessary for the Student's welfare and where the Parent/Guardian cannot be contacted in time. The cost of such emergency treatment shall be borne by the Parent/Guardian.

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12) MISCELLANEOUS

• The School shall not be liable for any loss suffered by the Student resulting from any event beyond the reasonable control of the School, including but not limited to Force Majeure Events.

• Right to Modify. The School reserves the right to modify teaching staff, course offerings, curricula, and academic policies at its sole discretion. Such changes may be implemented at any time and without prior notice to the Parent.

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13) PARENTAL CONDUCT POLICY

• Purpose

• This policy outlines the expectations and responsibilities of parents/guardians when interacting with the School community. It aims to promote a safe, respectful, and supportive environment for all students, staff, and families.

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• Expectations

  • Respectful Conduct:

• Parents/guardians are expected to conduct themselves in a respectful and courteous manner when interacting with School staff, other parents, and students. This includes refraining from disruptive behaviour, verbal abuse, harassment, or any actions that could negatively impact the School environment.

  
  

  • Communication:

  Parents/guardians should maintain open and constructive communication with the School. This includes attending parent-teacher conferences, responding to School communications promptly, and keeping the School informed of any changes in contact information or family circumstances.

  
  

  • Support for School Policies:

  Parents/guardians are expected to support the policies and rules of the School, including those related to student behaviour, academic integrity, attendance, dress code, and safety protocols.

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  • Confidentiality and Privacy:

  Parents/guardians must uphold the confidentiality and privacy of other students, families, and staff. Any sensitive information acquired through engagement with the School must not be disclosed without proper authorisation. Concerns involving other students must be raised with School management and not resolved through direct parent-to-parent contact.

  
  

  • Adherence to School Regulations:

  Parents/guardians must comply with all School regulations including health and safety, security protocols, and any other directives designed to maintain a safe learning environment.

  
  

  • Social Media Usage:

• Parents/guardians are prohibited from printing, broadcasting, or circulating by any medium including WhatsApp, SMS, social media applications, or any electronic means; any images or written material that is defamatory or libellous of the School, its management, staff, or other students, or that otherwise sullies the reputation of the School or its community.

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• Consequences for Violations

• • Verbal or written warning;
  • Restriction of access to School premises or events;
  • Temporary or permanent exclusion of the Student from the School;
  • Legal action, where warranted.
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• ​Review and Amendment

• Acknowledgement

14) FORCE MAJEURE

• If by reason of Force Majeure (hereafter defined) the School is unable to perform its obligations, either in full or part, then upon written notice to the parents as soon as reasonably practicable after the occurrence of the Force Majeure, the School shall not be liable and shall be released from any obligations to the extent to which they are affected by the circumstances of Force Majeure and for the period during which those circumstances exist. In such a situation, the School may continue by providing online learning to students, wherever possible and practicable to do so without any liability therefore. The School’s provision of online learning during Force Majeure events shall constitute full performance of its obligations, and no fee reductions or refunds shall apply unless otherwise mandated by law.
• Force Majeure’ herein includes any of the following events: war, invasion, terrorism, sabotage or arson; act, order or regulation of Government; earthquakes, fire, lightning, storms, floods or any other occurrence caused by the operation of the forces of nature; haze or very unhealthy pollution; prolonged electrical outage; strikes, lockouts, labour disputes; pandemic, epidemic or outbreak of any infectious disease; compliance with any law or governmental order, rule, regulation or direction or any other event similar to any of the foregoing or any other event beyond the control of the School.

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15) DATA PRIVACY — PERSONAL DATA PROTECTION ACT 2010 (PDPA)

• Pursuant to the Personal Data Protection Act 2010 (Malaysia), the Parent is informed that the School collects, processes, and stores the personal data of the Student and the Parent/Guardian for the following purposes:

  • Student enrolment, administration, and academic record-keeping;
  • Communication between the School and the Parent/Guardian;
  • Processing of fee payments and financial records;
  • Compliance with legal and regulatory obligations, including immigration requirements for international students;
  • Student welfare, medical care, and emergency contact;
  • School safety, security monitoring (including CCTV on School premises);
  • School promotional and marketing activities.
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• Personal data will not be disclosed to third parties other than: (i) regulatory or government authorities as required by law; (ii) service providers engaged by the School under confidentiality obligations; and (iii) parties expressly authorised by the Parent.
• The Parent has the right to access and request correction of their personal data held by the School. Requests should be submitted in writing to the Data Protection Officer.
• Personal data will be retained for a period of seven (7) years following the Student's withdrawal or graduation, or as otherwise required by applicable law.

16) GOVERNING LAW

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Malaysia.

17) GUARDIAN RESIDENCY DECLARATION

• The Parent hereby undertakes to ensure that at least one parent or legally appointed guardian remains in residence within Malaysia for the duration of the Student’s enrollment at IMAS International School. Any change in residency status or primary care giving arrangements must be reported to the School Administration in writing within seven (7) days.

18) SPECIAL EDUCATIONAL NEEDS (SEN) AND BEHAVIORAL COMPLIANCE

• Obligation to Disclose

• The Parent/Guardian must fully disclose any known physical, mental, learning disabilities, or SEN prior to enrolment. Failure to disclose material information regarding the Student's needs may result in a review of the Student's placement.

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• Mandatory Assessment Protocol

• In the event that the Student exhibits behaviors, learning patterns, or developmental indicators suggestive of SEN during their tenure, the School reserves the right to require a formal professional assessment.

  • Provider Selection: The Parent/Guardian agrees to have the Student evaluated by a qualified professional or center, either recommended by the School or chosen by the Parent (subject to School approval).

  • Costs: All expenses related to such assessments, including specialist reports and diagnostic testing, shall be borne exclusively by the Parent/Guardian.

  • Transparency: A full copy of the final assessment report must be provided to the School within fourteen (14) days of receipt to facilitate a review of the Student’s continued placement.

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• Institutional Capacity and Limitations

• The Parent/Guardian acknowledges that IMAS international school is a mainstream educational institution and is not a specialized SEN facility. The School does not provide full-time individual shadows, specialized therapeutic equipment, or intensive behavioral intervention programs. The School’s commitment to collaboration is contingent upon the Student’s ability to function within the existing framework of the School's resources.

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• Safety, Behavioral Standards, and Termination

• The safety and well-being of the school community are paramount.

  • Risk Assessment: If the Student displays behavior that comprises the physical safety or psychological well-being of other students or staff, the School will convene a mandatory review meeting with the Parent/Guardian.

  • Termination of Enrollment: The School reserves the right to unilaterally terminate the Student’s enrollment contract if:

    • The Student’s needs exceed the School’s reasonable capacity to provide adequate support.

    • The Parent/Guardian fails to comply with the Mandatory Assessment Protocol.

    • The Student’s behavior continues to pose a documented risk to the safety of the school environment.

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• Ongoing Cooperation

• This agreement remains effective for the duration of the Student’s enrollment at IMAS. Both parties commit to a proactive, transparent, and collaborative approach to ensure the Student’s educational progress is prioritized within the limits of the School’s operational capabilities.

19) GENERAL LEGAL PROVISIONS

• Entire Agreement: These Terms and Conditions, together with all documents incorporated by reference, constitute the entire agreement between the parties with respect to the Student's enrolment and supersede all prior negotiations, representations, and understandings (whether oral or written) relating to the same subject matter.

• Severability: If any provision of these Terms and Conditions is held by a court to be invalid, unlawful, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

• No Waiver: No failure or delay by either party in exercising any right under these Terms and Conditions shall constitute a waiver of that right.

• Language: These Terms and Conditions are written in the English language. In the event of any translation, the English text shall prevail.

20) AMENDMENT

• The School may amend these Terms and Conditions from time to time. Notice of any amendment shall be given to the Parent by email to the email address registered in the School's records. An amendment shall take effect thirty (30) days after the date of the email notification. The Parent's continued enrolment of the Student following the expiry of the thirty (30) day notice period shall constitute acceptance of the amended terms.